Cancellation policy 

  1. Rolly Canine does not offer refunds for any training (including Board and Train, Private training and Group Classes) or daycare service.
  2. Private training cancellations or no-shows are liable for full payment. 
  3. Daycare cancellations within 24 hours, or no shows, are liable for full payment.
  4. If payment is not received prior to starting the training service, Rolly Canine has the right to cancel the service.
  5. Full payment for group class bookings must be provided to confirm the booking. If payment is not made, then the space will be re-listed as available for someone else. 
  6. If Rolly Canine postpones or cancels the service, a refund or rescheduled time will be issued.
  7. In the event that you need to postpone a private training session, please contact Rolly Canine immediately. Rolly Canine will do their best to organise an alternative time. In-home private training may not be able to be rescheduled immediately due to the high demand and waitlist for in-home training. In this case, Rolly Canine will offer an alternative which may include training at the facility or training at daycare.
  8. If Rolly Canine is notified within less than 48 hours about postponing a private training session, then it is treated as a cancellation and it is at Rolly Canine’s discretion whether or not to reschedule the session.

Terms & Conditions

  1. All dogs must be in good health in order to attend daycare. Owners must provide proof of dog(s) vaccination history.
  2. In the event that a dog shows signs of ill health or out of character behaviour, Rolly Canine will contact the owner and/or emergency contact provided. Dog(s) may be required to be collected if showing signs of illness.
  3. If your dog(s) require emergency veterinary care, Rolly Canine will transport dog(s) to the nearest veterinary clinic (at the cost of the owner) and contact the owner and/or the emergency contact.
  4. While Rolly Canine accept entire dogs, we do not accept female dogs on heat. If we suspect that a female dog is coming into season while on our premises, we will contact the owner and/or emergency contact and the dog must be collected. 
  5. Rolly Canine is not responsible or liable for any injury, illness or death resulting from your dog(s) stay with us.
  6. Owners agree that they have been honest about their dog(s) behavioural history and any behaviour concerns will be communicated to Rolly Canine.
  7. All relevant medical history has been discussed and Rolly Canine has been informed of past and/or current medical conditions which may impact your dog(s) health during their attendance at our daycare or during a Board and Train.
  8. Rolly Canine may walk dog(s) off the premises during their stay with us. All client dog(s) will remain tethered on a leash at all times. If you do not want your dog walked, notify us in writing via email.
  9. Rolly Canine may take photos and/or videos of dog(s) during the day. These photos are property of Rolly Canine Limited and Rolly Canine has the right to use these images for marketing and social media purposes. If you do not want your dog(s) images being used, notify us in writing via email.
  10. Rolly Canine may use small amounts of dog treats throughout the day to reward good behaviour. You agree to disclose any allergies. If you do not want your dog to be consuming treats, notify us in writing via email.
  11. In the event of a natural disaster or fire, Rolly Canine will do the best to ensure dog(s) safety. This may include evacuating dog(s) from the premises.
  12. Owner(s) are responsible for the full cost of any damage to the facility and/or Rolly Canine assets caused by their dog(s).
  13. Rolly Canine has the right to instantly dismiss dog(s) at any time. Instant dismissal will not be done without good reason. Reasoning for instant dismissal may include: Unsafe and/or aggressive behaviour towards staff and/or other dog(s), excessive levels of stress impacting the welfare of dog(s), excessive noise levels, fence jumping and/or escaping the area(s), failure to provide up-to-date proof of vaccinations.
  14. Rolly Canine has the right to alter these terms and conditions. You agree to accept these alterations. Rolly Canine agrees to provide up-to-date terms and conditions and inform you of any changes.  

Shipping Terms & Conditions

  1. Orders: All orders are accepted by Rolly Canine subject to its ability to supply.
  2. Payments: Invoices are issued on delivery of goods ordered.
  3. Delivery: Any Dispute regarding delivery of goods ordered must be raised within seven days of receipt. Failure to do so will invalidate any such claim.
  4. Pricing: Please note prices are exclusive of GST and are subject to change without notice.
  5. Buyers Obligations: Where the buyer supplies the goods to any person in the course of trading, the buyer must not give, or make any undertaking, assertion or representation in relation to goods without Rolly Canine prior approval in writing. And the buyer must not represent that they are acting as an agent of Rolly Canine
  6. Warranty: Any Goods not manufactured by the seller will be subject to the current warranty provided by the manufacturer of the Goods. Any dispute must be raised within 14 days of receiving the Goods
  7. Risk and Ownership: The title (both legal and equitable) in the goods will not pass to the buyer until payment of goods has been received in full. The goods will be at the buyer’s risk immediately on delivery to the buyer or when the goods come into the buyer’s custody. The buyer is responsible for insuring the goods from this time even though the title in the goods may not have yet passed to the buyer.
  8. Conditions paramount: All Goods are supplied on the basis of the conditions outlined in this documentation. In the event of any conflict between these conditions and the provisions of any document used by the buyer or any other arrangement between the parties, these conditions shall prevail unless it has been otherwise agreed in writing by both parties

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